Privacy Statement

This Privacy Policy explains how Winniz collects, uses, and protects personal information when you use our services in Canada. We take privacy seriously and aim to be transparent about the data we collect, why we collect it, and how you can manage your information. This page describes the main categories of data we handle and the choices available to you.

Types of data we collect

Personal data

We collect information you provide directly when creating an account or contacting support. Typical items include your name, date of birth, email address, phone number, postal address, identity documents for verification, and payment details necessary to process deposits and withdrawals.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, and location data inferred from your IP. We also collect log data about your activity on our site and app, including pages visited, session times, and error reports to help maintain service stability.

Transactional data

Transactional data includes records of deposits, withdrawals, bets, wins and losses, bonus activity, and game history. This information helps us process payments, detect fraud, and comply with applicable regulatory and anti-money-laundering requirements.

How we use your information

Your data is used to operate and improve our services, process transactions, verify identity, provide customer support, and comply with legal obligations. We may also use aggregate or anonymized data for analytics, product improvement, and security monitoring. We do not use your personal data for purposes you have not consented to, except as required by law.

Data protection practices

We maintain administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Access to personal information is limited to employees and third-party providers who require it to perform services on our behalf. While we follow industry-standard practices, no online system is completely risk-free.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to remember your preferences, maintain your session, analyse usage patterns, and deliver tailored content. You can manage cookie settings through your browser or device. Third-party services used for analytics and advertising may also place cookies; their use is governed by the third parties' privacy policies.

User rights

Users in Canada generally have the right to access, correct, or request deletion of their personal information. You may also object to or restrict certain processing, or request a copy of your data in a portable format where applicable. To make a request, contact our privacy team using the details below. We will respond within a reasonable period and in accordance with applicable law.

Information sharing and third parties

We may share information with payment processors, identity-verification providers, fraud-prevention services, and other trusted partners to deliver our services. We require these third parties to protect data and to use it only for permitted purposes. We may also disclose information when required by law or to protect rights and safety.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated terms.

Questions or requests about privacy can be sent to [email protected]. We will handle your inquiry promptly and in line with applicable privacy rules in Canada.