Contact our team
The Winniz support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with registrations, deposits, withdrawals, verification, or troubleshooting on desktop and mobile. Our agents will guide you through payment options and account updates. For faster service, have your account ID and recent transaction details ready when contacting support. Response times vary by channel and are listed with each contact option below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Email for account, deposits, withdrawals, expect reply within 24-48 hours) |
| General enquiries | [email protected] (Corporate, billing and general questions, reply within 48 hours) |
| Affiliate enquiries | [email protected] (Partnerships, tracking support, marketing contacts) |
| Phone | +1 416 362 7491 (Voice and SMS support for urgent account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (Email support monitored outside hours) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please use [email protected] or your account email, include a clear subject line describing the issue, and provide up-to-date contact details so we can respond without delay. Attaching relevant screenshots or reference numbers helps speed up resolution.
Contact Form
Response Time
Most support inquiries are answered within one business day. Simple questions and routine account requests are usually handled quickly, while more complex issues, such as payment investigations or security checks, may take longer depending on their nature and the level of verification required. We aim to keep you updated and will notify you if an issue needs extra time.
Feedback
Winniz values your input. Please share any feedback, suggestions, or ideas to help improve our site and services. All messages are read carefully by our team and used to refine features, promotions, and the overall user experience. Your feedback helps us make the site easier to use and more enjoyable for Canadian players.